HBO max not allowing me in.

I have HBO max through the apple store and it was working and it is not allowing recognizing my email and password today. What can I do?


Apple TV HD, tvOS 13

Posted on Aug 9, 2020 4:45 PM

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2 replies

Aug 12, 2020 6:16 AM in response to bobmertzman

Hi bobmertzman, 


Welcome to Apple Support Communities. We see that you're having an issue logging into HBO Max on your Apple TV HD. We'd like to help with this!


Do you receive any error messages when you try to sign into this app? Are there any updates available for your Apple TV or your subscriptions? Do you see your HBO Max subscription listed under your Subscriptions? See or cancel your subscriptions


Are you having any issues with your Apple ID and password in other places? Are you able to sign in to your account through the Apple ID website? 


The following resource may help with your issue: 


If an app unexpectedly quits, stops responding, or won’t open


Hope that helps!

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HBO max not allowing me in.

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