Level 1

22 points

Esim Problem - add cellular plan not exisisting

Hello together,

i bought for me a brandnew iphone 11 pro 64gb in Turkey. My Modell-Nr. ends with TU/A. But i live in Germany and have a german icloud account and german mobile nr. I tried to use near my turkish sim card, my german number with esim, but the unter Cellular network the Option “add cellular plan” does not exisist. I called the turkish hotline of Apple Support and they told me, they understand my situation and gave me right, but the e-sim at the moment in Turkey is not supported and therefore this option on the Iphone with Software by default disabled. But My Phone has two imei numbers, i can understand, that the esim therefore with IOS-Software for users in Turkey is disabled. But i live in germany, and i want use near my turkish card even my german mobile number with esim. The Apple Customer Service and users has recommend to me, i should install the IOS with recovery mode via Itunes again, i did it and installed ios 13.6 again, but it didn‘t help. After than I updateted my ios to ios 14 beta 4 public (offical beta), it didn‘t help again. I putted a phsyical german sim card and activated iphone again, it didn’t help. The Add cellular plan option is not showing. I can‘t use the dual sim function for my german esim number. What can i do ? But this is not fair. The Phone has dual sim hardware and function, but it‘s with software for Turkish Operators disabled. But i want use the esim not with turkish operator, i want use it with my german mobile number? We live in a global world.

Just because I bought it in Turkey, therefore I can't use this e-sim for my German number.

As about 12 years old Iphone user

I'm very disappointed with Apple and very unhappy at the moment with this situation.

i need urgently your help.

Thanks

iPhone 11 Pro, iOS 14

Posted on Aug 10, 2020 2:20 AM

Top-ranking reply

jzairick

Level 1

13 points

Posted on Dec 29, 2020 3:12 PM

So I made an appointment with Apple, I took my iPhone and they told me that this issue was new to them and asked me to leave my phone for them to analize the problem. After 5 days they returned my iPhone with a new mother board (or something like that) and a new battery (as a thank you) and now everything is working fine. Both of my lines are working flawlessly. They gave me a loner iphone while waiting for mine. I hope this information helps.

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22 replies

sea01 Author

Level 1

22 points

Aug 12, 2020 2:57 AM in response to sea01

Can anyone help about this problem. The Option “add cellular plan” is missing.

sea01 Author

Level 1

22 points

Aug 22, 2020 12:16 PM in response to sea01

https://discussions.apple.com/thread/251430900?answerId=253300447022&login=true&page=2

here is the same problem.

jzairick

Level 1

13 points

Nov 11, 2020 11:55 AM in response to maxym112

That is exactly what is happening to me, I have called Apple several times in Mexico and they don't have any clue, they are asking me to send my iPhone to be examined.

Nov 23, 2020 3:21 PM in response to echoleah

Has anyone fixed this issue?

cgtora

Level 1

4 points

Sep 24, 2020 12:52 PM in response to sea01

I see that someone said you should replace your phone on the link above. Perhaps that is the best solution for now I have had this problem after updating to iOS14.0. I posted the following on your link, but repeat it here for others since it might be useful...(?). My phone is out of warranty now, so replacement is not an option.

====

I suspect iOS14 did not solve your problem!, and may have made it worse if that is possible.

My eSIM line (US AT&T) with Swedish SIM was working properly but began to have SIM Failure during iOS13.x (not sure which 'x'), but was always able to recover after restarting the phone. With iOS 14.0, the 'add data plan' option has disappeared, and my eSIM always has SIM Failure on restart even though the data for the eSIM line (IMEI, etc.) is still there under Settings/General/About... . I cannot remove the eSIM data or try to reinstall as 'eSIM installation unsupported on your device' now occurs, and that is clearly wrong since it worked earlier (i.e., both lines worked in Sweden, and eSIM for the US line was installed in Sweden, not in the US ). Apple Care Support (who deal with software issues apparently) has a case open for my problem, but I am not hearing anything the past days. The hardware (XS Max, unlocked, bought at Apple Store in US) has been scanned by Apple and is ok, so it's a software problem, of some kind. Bottom line: iOS 14.0 broke the eSIM line completely.

echoleah

Level 1

4 points

Nov 21, 2020 2:09 PM in response to Huzaifa_04

This is actually happening to me as well with my iPhone 11 Pro Max (now on iOS 14.2 (18B92)) with an AT&T eSIM after several calls with Apple Care. I reset and then restored my phone and it seemed to help for awhile (a few weeks), but has come back. The restart trick seems to work most of the time, but I’m getting sick of the eSIM failure issue. This is beginning to happen more frequently.

Nov 12, 2020 10:52 AM in response to sea01

I want to use esim on my iphone11

But there is no option for add cellular data plan in settings

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Esim Problem - add cellular plan not exisisting