Level 1

8 points

Still processing but card was already charged

I ordered an Ipad w/ free engraving and was charged right after I placed an order last July 29. Til now, it's still on "processing" status. Does the "processing" status usually take this long even though they already charged it on my card before shipping?

Posted on Aug 10, 2020 5:33 AM

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4 replies

Level 6

12,702 points

Aug 11, 2020 9:14 AM in response to rk_77

Engraving can add up to 4 weeks normally (though usually only 1-2), but with the pandemic, it can take up to 5 weeks for a non-engraved iPad.

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Level 6

12,702 points

Aug 10, 2020 7:46 AM in response to rk_77

Yes. For devices that are engraved, the charge happens immediately.

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Level 1

8 points

Aug 10, 2020 6:44 PM in response to celliott147

Oh, is that so? Thank u so much and maybe because of the pandemic that's why my order is still on processing status.

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Level 1

8 points

Aug 14, 2020 1:19 AM in response to celliott147

Hi, thanks for replying. I really thought of cancelling my order now but I'm scared that I won't get refunded.

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Still processing but card was already charged

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