Can't connect Jabra Elite Active 75t with new Mac

Hi there,


I got a new Mac which doesn't want to connect with my Jabra headset. The old Mac was ok with it. When I search for bluetooth devices I get everything else but this one. Any tips? I've restarted the laptop several times with no success.


Thanks!

MacBook Pro 13″, macOS 10.13

Posted on Aug 10, 2020 6:46 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2020 11:11 AM

Hello there Cornelia2020,


We understand that you're having an issue connecting your Jabra Elite Active 75t earbuds to your new Mac. We have some helpful tips for how to find a solution.


We want to begin by making sure your Mac is fully updated to the newest version of macOS by following our guide here: How to update the software on your Mac


Next, try our steps here for what to do when you're unable to pair your earbuds: If a Bluetooth headset doesn’t work with Mac


Working with Jabra is also a great next step, and we've found some important information on your earbuds and a possible firmware update you may need: Jabra Elite Active 75t - Jabra Support


We look forward to hearing your results!

1 reply
Question marked as Top-ranking reply

Aug 12, 2020 11:11 AM in response to Cornelia2020

Hello there Cornelia2020,


We understand that you're having an issue connecting your Jabra Elite Active 75t earbuds to your new Mac. We have some helpful tips for how to find a solution.


We want to begin by making sure your Mac is fully updated to the newest version of macOS by following our guide here: How to update the software on your Mac


Next, try our steps here for what to do when you're unable to pair your earbuds: If a Bluetooth headset doesn’t work with Mac


Working with Jabra is also a great next step, and we've found some important information on your earbuds and a possible firmware update you may need: Jabra Elite Active 75t - Jabra Support


We look forward to hearing your results!

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Can't connect Jabra Elite Active 75t with new Mac

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