MacBook Pro trackpad and keyboard are unresponsive.

Hello everyone,

I have an early 2015 model 13” MacBook Pro and both the trackpad and keyboard have suddenly stopped working. For about a month, I have been unable to type or move the mouse using the MacBook’s hardware. I have reset both the SMC and the NVRAM on the computer; this corrected the problem at first, but now the issue persists. There were no previous issues with the computer, and this problem seemingly appear over night.

I contacted Apple Support and learned that it would cost over $500.00 to fix a 5 year old computer due to it being out of warranty coverage. The agent informed me that there is a program through Apple that fixes this problem, but, unfortunately, my model is not listed despite a simple Google search showing literally thousands of others who own the same model computer and are experiencing the same problems (on Apple’s forums nonetheless).

From what I have read, this issue seems to be stemming from the trackpad cable, and replacing this part has solved the vast majority of cases. The cable runs for less than $20 on Amazon and can be replaced in about a half hour according to online videos working on the exact same model.

Does anyone else have this issue regarding their MacBook and/or have you tried to fix the computer using this method? I am a fan of Apple products and used them for several years, but I just cannot justify spending over $500 to fix a 5 year old computer. It is also unsettling that this company, which has a documented hardware problem that has impacted so many other users, refuses to recognize such a failure.