Sound loss using AirPod Pro and iPhone 11

Does anyone else have momentary cuts in audio playback every time they switch between apps on their iPhone 11 when using AirPod Pros? Specifically, when streaming music and swiping up to scroll between other apps, the sound stops for just over a second, then kicks in again. Would love to be able to avoid/resolve this.

iPhone 11

Posted on Aug 10, 2020 8:36 PM

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Posted on Aug 13, 2020 1:17 PM

Thank you for the reply, it was only happening on my iPhone 11, which I didn't realize wasn't operating on the newest iOS.


It's now running on 13.6.1 and after resetting my AirPods, the problem seems to have been remedied!

3 replies

Aug 13, 2020 5:39 AM in response to creamofgold

Hello creamofgold,


We understand that your audio is cutting out when switching apps or scrolling using your AirPods Pro. Let's work on a solution so that you can enjoy your audio uninterupted.


Does this happen when paired with another device?


Make sure your iPhone is up-to-date: Update your iPhone, iPad, or iPod touch


You can also reset your AirPods and test the issue: Reset your AirPods


Have a great day.





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Sound loss using AirPod Pro and iPhone 11

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