airpod pro will not pause music after a phone call has been recieved

Question

Level 1

7 points

airpod pro will not pause music after a phone call has been recieved

Just started using my airpod pros and i think within 10 minutes i found an issue.

when i am playing music the music will pause when i remove an airpod as it should per my settings.

If i am am listening to music and receive and complete a phone call, this feature will stop working until i disconnect and reconnect the airpods.

iPhone 6s Plus, iOS 14

Posted on Dec 26, 2020 9:48 AM

Reply

Answer 1

Dec 28, 2020 10:46 AM in response to pete3g

Hello pete3g,

Welcome to Apple Support Communities. It sounds like you're having trouble with your AirPods not pausing music after you receive a phone call. We are happy to share information that may help.

First, try resetting your AirPods using the steps here: Reset your AirPods.

You may also want to check for any updates for your paired iPhone: Update your iPhone, iPad, or iPod touch. You'll want to have a current backup prior to updating.

Take care.

Reply

Answer 2

Dec 28, 2020 7:08 PM in response to pete3g

Hello pete3g,

Thank you for following up. We have a few questions as we continue to work on this with you.

Is this an issue that has just begun, or has this always happened?
Do you notice this if you decline a call, or only after answering a call?
If you turn off Automatic Ear Detection, does the same issue occur: Adjust the settings of your AirPods

Take care.

Reply

Answer 3

pete3g Author

Level 1

7 points

Dec 28, 2020 7:24 PM in response to melissa_m77

brand new airpod pros, so always
I have only tested (repeatedly) with answered calls.
If i turn off automatic ear detection, it definitely won't pause, not trying to be rude, but if you look at the original case, i am talking about automatic ear detection pausing the music. It works before a call (will pause music when removed from ear) but after taking a call it will not work.

I would bet that if you grabbed a pair off the shelf, or tried with any airpod pros you would see the same behaviour.

Reply

Answer 4

pete3g Author

Level 1

7 points

Dec 28, 2020 11:03 AM in response to melissa_m77

i reset the airpods per the instructions (can verify because my custom settings are gone)

still have same problem.

no updates available for iphone.

thanks.

Reply

Answer 5

Dec 29, 2020 8:07 AM in response to pete3g

Hello pete3g,

Thank you for providing those details.

For more help with this, please contact Apple Support: Get Support.

Take care.

Reply

airpod pro will not pause music after a phone call has been recieved

Similar questions