You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t change Apple ID region

Hi I recently moved from the UK and my card from there is no longer on use. But everytime I try to change my region or put a new billing card it’s refusing me to do that. I’m really getting frustrated because now I can’t download new apps.

Posted on Aug 10, 2020 9:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2020 3:35 AM

Since you are having a problem in Changing your Apple ID country or region, see https://support.apple.com/en-us/HT201389Be sure and use the support options below if you have a problem. See this heading especially What to do before you change your country or region.

 

·      Spend any store credit remaining on your Apple ID. Learn what to do if your remaining store credit is less than the cost of a single item.

·      Cancel any subscriptions, including Apple Music, and wait until the end of the subscription period. 

·      Wait for any memberships, pre-ordersmovie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process.

·      Make sure that you have a payment method for your new country or region.

·      Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. That's because some types of content might not be available in your new country or region. (Learn what types of content and services are available in your new country or region.)

 

Use this link in the document if you need to View your Apple ID balance https://support.apple.com/en-us/HT202359

 

If you can't complete any of the steps, can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support If this link is not working properly, use one of the support options below

 

 Apple Support Twitter https://twitter.com/AppleSupport ( There may be a wait of an hour or so.) or

 

iTunes worldwide support to get help for text, chat, or phone support using this link https://support.apple.com/choose-country-region/itunes. At the bottom of your screen, use Tell us how we can help to select among support options.

2 replies
Question marked as Top-ranking reply

Aug 11, 2020 3:35 AM in response to lusa17

Since you are having a problem in Changing your Apple ID country or region, see https://support.apple.com/en-us/HT201389Be sure and use the support options below if you have a problem. See this heading especially What to do before you change your country or region.

 

·      Spend any store credit remaining on your Apple ID. Learn what to do if your remaining store credit is less than the cost of a single item.

·      Cancel any subscriptions, including Apple Music, and wait until the end of the subscription period. 

·      Wait for any memberships, pre-ordersmovie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process.

·      Make sure that you have a payment method for your new country or region.

·      Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. That's because some types of content might not be available in your new country or region. (Learn what types of content and services are available in your new country or region.)

 

Use this link in the document if you need to View your Apple ID balance https://support.apple.com/en-us/HT202359

 

If you can't complete any of the steps, can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support If this link is not working properly, use one of the support options below

 

 Apple Support Twitter https://twitter.com/AppleSupport ( There may be a wait of an hour or so.) or

 

iTunes worldwide support to get help for text, chat, or phone support using this link https://support.apple.com/choose-country-region/itunes. At the bottom of your screen, use Tell us how we can help to select among support options.

Aug 10, 2020 10:08 PM in response to lusa17

"Can’t change Apple ID region: Hi I recently moved from the UK and my card from there is no longer on use. But everytime I try to change my region or put a new billing card it’s refusing me to do that. I’m really getting frustrated because now I can’t download new apps."


Contact Apple Support: - They'll see this from their end, and will run you through the fix.


Phone Support Info:

Contact Apple:


Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. But, that makes sense because with many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep they’ll see this and will run you through the fix :)

Can’t change Apple ID region

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.