Apple Event: May 7th at 7 am PT
Hey,
Can anybody out there help me figure out whether I have a bad battery or whether this battery on my brand new iPad pro 12" is supposed to be ****. The battery drains sooo quickly, and I have set the brightness and all the other options to minimize battery use. It is brand new...anybody else seeing this? Should I take it in to get fixed??
iPad, iPadOS 13
If you suspect battery issues with a brand new iPad, if purchased from Apple, you might be best advised to make use of the 14-day unconditional return period - and have the iPad replaced with another new iPad. Upon expiry of the 14-day window, any replacement will be for a refurbished (not new) device.
Otherwise, you should seek immediate help directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively, you can initiate a support case or contact using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044
Only if you are outside of the 14-day return window would I recommend expending time and effort in attempting to diagnose and resolve a battery-related issue.
I hope this guidance is helpful to you.
If you suspect battery issues with a brand new iPad, if purchased from Apple, you might be best advised to make use of the 14-day unconditional return period - and have the iPad replaced with another new iPad. Upon expiry of the 14-day window, any replacement will be for a refurbished (not new) device.
Otherwise, you should seek immediate help directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively, you can initiate a support case or contact using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044
Only if you are outside of the 14-day return window would I recommend expending time and effort in attempting to diagnose and resolve a battery-related issue.
I hope this guidance is helpful to you.
Battery Life iPad Pro 12"
