iTunes Match: matched tracks cannot be downloaded

Question

Level 1

5 points

iTunes Match: matched tracks cannot be downloaded

I had a trial subscription to Apple Music but, not finding it of much use, cancelled it. Before cancelling I paid for iTunes Match, as this was the one part of it that was of any use.

Since then, though my iPhone has no problems, my iPad refuses to download some tracks, i.e. any that are shown as "matched". For one album in particular (originally ripped from CD) some of the tracks are listed as "uploaded" and others "matched", so only the former will download.

Steps already undertaken.

Rebooting the iPad.
Turning music sync off/on.
Signing out and back in to iCloud on the iPad.

I'll not be wiping and restoring the iPad. Is there any other fix for this?

iPad mini 5 Wi-Fi

Posted on Aug 11, 2020 5:59 AM

Reply

Answer 1

brenden dv

Community Specialist

Aug 13, 2020 10:38 AM in response to knirirr

Hello knirirr,

Thank you for trying this for us. Do you have all of the music on iTunes on a computer? If so, you could try syncing your music with iTunes on that computer to see if it helps: Use iTunes to sync your iPhone, iPad, or iPod with your computer

Let us know if this helps.

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Answer 2

Joseph_S.

Community Specialist

Aug 13, 2020 8:28 AM in response to knirirr

Hello knirirr,

We love our music as well and understand why you'd reach out. Let's look at this together. Where were these downloaded from? What happens if you try removing and then re-adding one of the songs? Also, do the steps in this article help? Subscribe to iTunes Match

Also, which iOS version is your iPad running? Can you look at this article and see if you have an update pending? Update your iPhone, iPad, or iPod touch

If you're completely updated, please try the steps that we offered. If not, can you please update and test this again? Please let us know how it goes.

Cheers!

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Answer 3

chris_g1

Community Specialist

Aug 13, 2020 12:09 PM in response to knirirr

Hello knirrir,

We appreciate you trying those steps for us. We ant to get this looked at closer for you. At this point, we recommend contacting Apple Support.

Contact Apple Support

Cheers!

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Answer 4

knirirr Author

Level 1

5 points

Aug 13, 2020 9:14 AM in response to Joseph_S.

Thanks for replying.

Affected tracks have come from a variety of sources; some downloaded (e.g. from iTunes, Amazon, Google Play Music etc.) and some ripped from CD. As far as I can tell the common factor in triggering this bug is that they are "matched" by iTunes match. Deleting and re-adding affected tracks resolves the problem, but there are too many distributed through my library to use this method of resolving the problem.

I have already subscribed to iTunes Match so there's nothing I can do with the linked article.

The iPad is running 13.6.1.

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