Hi , i recently change my storage plan to 50 GB , but i need to decrease storage plan to 5 next month , i follow all the steps , but in the page of change storage plan , the 5 GB Is not active and i cant choose it

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Level 1

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Hi , i recently change my storage plan to 50 GB , but i need to decrease storage plan to 5 next month , i follow all the steps , but in the page of change storage plan , the 5 GB Is not active and i cant choose it

iPhone X, iOS 13

Posted on Aug 11, 2020 8:14 AM

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Answer 1

zinacef

Level 10

88,828 points

Aug 11, 2020 1:33 PM in response to tamer203

It looks like you've already downgraded as the arrow is now on the 5GB option and you're seeing expiring on (date).

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Answer 2

zinacef

Level 10

88,828 points

Aug 11, 2020 7:19 PM in response to tamer203

Per the screenshot, under 'EGP 18.99', are you seeing expiring and a date of 09/09/20? If you want - Get Support.

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Answer 3

tamer203 Author

Level 1

8 points

Aug 11, 2020 7:13 PM in response to zinacef

as mentioned in the steps after chosen the 5 GB I should press on done in the too right Of the page but as u see that done button is not active .

i dont understand what u mean by expiring on date ????

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Hi , i recently change my storage plan to 50 GB , but i need to decrease storage plan to 5 next month , i follow all the steps , but in the page of change storage plan , the 5 GB Is not active and i cant choose it

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