You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When I try to get a new app it tells me my account has been disabled in the App Store. I have no idea how to fix this or how it got locked. Can u help me?

I keep getting a message that says my account has been disabled

iPhone 11, iOS 13

Posted on Aug 11, 2020 9:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2020 9:52 AM

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Aug 11, 2020 9:52 AM in response to Shebaer

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



When I try to get a new app it tells me my account has been disabled in the App Store. I have no idea how to fix this or how it got locked. Can u help me?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.