I continue to receive this message. "Your account has been disBled in the App Store and Ituned

I am not getting a return call from app support as promised. I continue to get the following message “Your account has been disabled in App Store and Itunes

iPhone XS, iOS 13

Posted on Aug 11, 2020 4:25 PM

Reply
3 replies

Aug 11, 2020 5:14 PM in response to Gloria-Hagen

It isn't a scam if you see the below while trying to use the App Store/iTunes.


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Aug 11, 2020 4:56 PM in response to Gloria-Hagen

Gloria-Hagen Said:

"I continue to receive this message. "Your account has been disBled in the App Store and Ituned I am not getting a return call from app support as promised. I continue to get the following message “Your account has been disabled in App Store and Itunes"

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That is a scam - you will not get a message sent to you about " “Your account has been disabled in App Store and Itunes".


So, ignore it.


Report this to Apple:

  • If it is a Text Message, then take a screenshot of the Text Message on your iPhone, and then forward it off to apple at: reportphishing@apple.com. Include a bruise message of what this is all about: a phishing scam being reported. Attache the screenshot to the eMail. Go Here: Take a Screenshot on your iPhone - Apple Support


  • If an eMail - Forward it to Apple at: reportphishing@apple.com



Having Provided Personal Information, Most Certainly Consider Modifying your Credentials:

Aug 11, 2020 4:59 PM in response to Gloria-Hagen

Gloria-Hagen Said:

"I continue to receive this message. "Your account has been disBled in the App Store and Ituned: I am not getting a return call from app support as promised. I continue to get the following message “Your account has been disabled in App Store and Itunes"

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Contact Apple Support:

For Note: This is a User-to-User Support Forum. you are not speaking with Apple here. We are just endusers like you. So, you may want to contact Apple Support, and find out if it has been "disabled".


A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Chat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary


C. Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit long.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I continue to receive this message. "Your account has been disBled in the App Store and Ituned

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