iPhone XR Screen Issue

Hi JBroomhead,

Thanks for reaching out to Apple Support Communities about this behavior you're experiencing while using the Messages app. We're glad to help in any way we can.

To start, let us know if you're noticing this issue in multiple different conversations from within Messages, or if it's only occurring in certain specific ones.

Have you had an opportunity to restart your iPhone since noticing this behavior? If not, let's do so now. A standard restart is recommended, so here's a guide with the steps:

Restart your iPhone

If you find that the issue persists after restarting, we also recommend ensuring that your iPhone is fully updated to the latest version of iOS, which is 13.6.1. This guide explains how to back up and then update your iPhone:

Update your iPhone, iPad, or iPod touch

We're here for you if you've got any questions. Have a great day!

Hi again JBroomhead,

Thanks for confirming that your iPhone is updated. This is certainly not expected behavior. As the issue persists after restarting and in multiple conversations and apps, we'd like to get you in direct contact with an advisor in Apple Support by visiting our support website here, in order to investigate further:

Get Support

Take care!