"Your Mac is running the latest software update allowed by your administrator - macOS Catalina 10.15.4 (19E287)"
I am the administrator on this computer, but can not figure out how to get it to update.
MacBook Air (13-inch, Early 2015)
Help?
MacBook Air 13″, 10.14
The MDM profile is what is controlling the updates restrictions.
If this computer belongs to a company, then you should not remove it.
If you bought it second hand, then removing it will simply release all the restrictions it placed on it.
You either remove it, or you live without being able to update the macOS version until whoever controls the MDM and is by definition managing the computer allows it.
The real question you need to answer, is why is there an MDM profile on your computer. As said if it belongs to your office, then you have o right to remove it.
If it was bought second hand, and someone forgot to correctly wipe it, and remove the MDM profile then that is something you should consider doing, to make sure there's nothing else left over from whoever owned it before you.
MDM profiles are not installed by default, so unless you manually installed it yourself, then there's no reason for it to be there if you own the computer yourself.
The MDM profile is what is controlling the updates restrictions.
If this computer belongs to a company, then you should not remove it.
If you bought it second hand, then removing it will simply release all the restrictions it placed on it.
You either remove it, or you live without being able to update the macOS version until whoever controls the MDM and is by definition managing the computer allows it.
The real question you need to answer, is why is there an MDM profile on your computer. As said if it belongs to your office, then you have o right to remove it.
If it was bought second hand, and someone forgot to correctly wipe it, and remove the MDM profile then that is something you should consider doing, to make sure there's nothing else left over from whoever owned it before you.
MDM profiles are not installed by default, so unless you manually installed it yourself, then there's no reason for it to be there if you own the computer yourself.
Try removing the one you can remove. Doing that may enable you to remove the others. If you are the Mac's owner, you definitely do not want any Profiles controlling what you can do with it.
Back up your Mac as a matter of course. To learn how to use Time Machine please read Back up your files with Time Machine on Mac.
Wanted to post an update in case it is helpful to anyone else.
Thank you to all that assisted me.
Good info. When I left the company (which had Kinetix installed on all its laptops) they assured me they had removed everything and allowed me to keep the laptop. Last year I had to reach out to Kinetix and past employer to get Kinetix totally off. Kinetix said they had removed everything, but obviously not.
It's strange, but automatic updates have been occurring since 2018 and this is the first time i've had this problem.
Just to confirm, if I remove the MDM profiles I will be able to update the software, correct?
Yes. Removing the MDM profile should then let you install the update.
Note, its possible it may ask you for the MDM manager's password.
Also check in the Restrictions profile and see if there's anything there you may want to turn off.
You might not even be able to do that.
If your Mac's previous owner has not released it from their MDM profile management system, then you may not use it as your own unless and until you erase it completely and configure it as your own.
In effect that Mac remains theirs to control. Contact them for assistance.
Yes there are...
I'm not sure why there is anything showing Kinetix. This was an old work computer, but Kinetix has been removed from the system.
I take that back. The only one I can remove is the MDM Profile. Makes me a little nervous to do this though....not sure what may be affected.
That Mac may be "managed" using a configuration profile.
Are there any Profiles installed in System Preferences?
Remove each one of those Profiles by selecting it and clicking the [—] (minus) button.
I am unable to. The minus button is greyed out.
Thank you so much for your assistance. I see what I can accomplish using your tips. Thank you!
Great! It appears the "rights" described under that Profile pane are actually correct.
I am the administrator on my account but I am unable to automatically update software
