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Refund Request for Free AirPod Promo w/ MacbookPro Purchase - Jul 2020

I purchased a Macbook Pro with the free AirPod promotion, but It appears I was charged for the AirPods + tax, as it shows up on my bank statement.


What is the quickest way to get a refund for the AirPods? I've tried responding to the original e-mail containing my receipt (which specifies "Free" AirPods), but I haven't received a reply. Is there an e-mail or a mailing address available to send this matter to?

Posted on Aug 11, 2020 9:27 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2020 12:46 AM

Have you been charged for the Macbook yet?


There has been other reports on this community of people being sent the AirPods first, then being sent the MacBook and the MacBook will be cheaper as they take the price of the AirPods of the MacBook price.


You haven't said it you have got the MacBook yet.


Contact Apple here -

5 replies
Question marked as Top-ranking reply

Aug 12, 2020 12:46 AM in response to mellow4mellow

Have you been charged for the Macbook yet?


There has been other reports on this community of people being sent the AirPods first, then being sent the MacBook and the MacBook will be cheaper as they take the price of the AirPods of the MacBook price.


You haven't said it you have got the MacBook yet.


Contact Apple here -

Sep 8, 2020 11:47 PM in response to mellow4mellow

My daughter has just had a similar thing occur. Ordered MacBook Air with free AirPods. They arrived by post but laptop will not arrive for two weeks. Charged for AirPods and payment cleared account. Laptop charge pending so yet to see if the invoice price is reduced when they dispatch it and complete payment process. Based on the above I would expect that to reduce by the value of the AirPod invoice. Thanks

Refund Request for Free AirPod Promo w/ MacbookPro Purchase - Jul 2020

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