LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017

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LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017

I have the above and plugging in new LG 5k monitor the camera does not recognise and start up on the monitor even when I select it from within apps requiring camera eg FaceTime, Google Hangouts etc

Ive tried rebooting and changing security settings, but to no avail.

Is there a problem with connecting this generation of mac via Thunderbolt 2 to Thunderbolt 3 adapter to the monitor does one think, or is there a problem with the monitor (which is running the latest firmware update)

TIA

Posted on Aug 12, 2020 9:10 AM

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Answer 1

Aug 13, 2020 4:58 PM in response to cassmonk

While your camera issue has been initially addressed by brenden, you might also find this support article useful:

https://support.apple.com/en-us/HT210205

FWIW, I used my own 5k monitors as a "really good excuse" to buy a shiny new MacBook Pro. <wink>

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Answer 2

brenden dv

Community Specialist

Aug 13, 2020 4:49 PM in response to cassmonk

Hi cassmonk,

We're happy to help you with this issue of your LG 5K camera not working with your MacBook Air. For the FaceTime camera issue, follow the guidance here to select the LG 5K camera:

Choose a camera or microphone for FaceTime calls on Mac

For any other app, get the steps to change the access settings for the camera:

Control access to your camera on Mac

Feel free to reach back out if you have any questions.

Take care and be safe.

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LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017

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