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Samsung Portable SSD T7 not working with Catalina

I tried to connect a 1TB Samsung Portable SSD T7 to my MacBook Pro running under macOS Catalina, but failed to do so.


Starting DiskUtility, I noticed that the SSD is formatted as FAT32, that the disk cannot be partitioned, and that erasing/reformatting the disk as APFS is not available.


I also downloaded the T7 software from Samsung, but to no avail. The software simply claimed wrongly that the disk was not attached.


I wonder what I can do in this situation.


Also I would like to know which portable SSDs work with Catalina.

MacBook Pro 15″, macOS 10.15

Posted on Aug 12, 2020 1:00 PM

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Posted on Aug 13, 2020 12:29 PM

Right, here is a sketch of my solution.


Obviously the SSD T7 was locked which prevented its partitioning and formatting. Twice I downloaded T7 software from the Samsung website that, however, did not even recognise the SSD.


From the Samsung technical support I finally got this link for the T7 software: http://www.samsung.com/semiconductor/minisite/ssd/download/tools/


I downloaded and installed this software. In "System Preferences > Security & Privacy > General" I allowed the "System Software of Samsung Electronics" to run on my MacBook.


This software recognised the T7 and I could unlock it. After that I could partition and format the SSD T7 as APFS.


All of this information did not come with the installation guide of the SSD T7.

64 replies
Question marked as Best reply

Aug 13, 2020 12:29 PM in response to Kappy

Right, here is a sketch of my solution.


Obviously the SSD T7 was locked which prevented its partitioning and formatting. Twice I downloaded T7 software from the Samsung website that, however, did not even recognise the SSD.


From the Samsung technical support I finally got this link for the T7 software: http://www.samsung.com/semiconductor/minisite/ssd/download/tools/


I downloaded and installed this software. In "System Preferences > Security & Privacy > General" I allowed the "System Software of Samsung Electronics" to run on my MacBook.


This software recognised the T7 and I could unlock it. After that I could partition and format the SSD T7 as APFS.


All of this information did not come with the installation guide of the SSD T7.

Aug 12, 2020 1:30 PM in response to Norbert E. Fuchs

Then use Mac OS Extended, Journaled. Are you sure your T7 is an SSD? What will you use the T7 for? Your image did not get uploaded.


How to take a screenshot on your Mac

Capture, Save or Record Screenshots in Mac OS X - Help Desk Geek


OS X Screen Capture Shortcuts


(⌘⬆︎3) Command-Shift-3 Capture the screen to a file

(⌘⬆︎⌃3) Command-Shift-Control-3 Capture the screen to the Clipboard

(⌘⬆︎4) Command-Shift-4 Capture a selection to a file

(⌘⬆︎⌃4) Command-Shift-Control-4 Capture a selection to the Clipboard

(⌘⬆︎5) Command-Shift-5 Invoke new screen grabber


Aug 12, 2020 1:15 PM in response to Norbert E. Fuchs

The drive should work just fine if you properly format it.


Drive Partition and Format - El Capitan or Later


  1. Open Disk Utility in the Utilities folder.
  2. After Disk Utility loads select the T7 drive (out-dented entry with Samsung.'s ID and size) from the side list. 
  3. Click on the Erase button in the Disk Utility toolbar. A panel should drop down.
  4. In the drop down panel set the partition scheme to GUID. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply/Erase button and click on the Done button when it is activated.
  6. Quit Disk Utility.


Aug 12, 2020 11:41 PM in response to Kappy

Kappy and BobTheFisherman


Thanks for your suggestions, but none of them worked.


Here is a summary of my experience:

  • Disk Utility shows that the SSD T7 is formatted as ExFAT
  • Partition button is greyed out
  • Erase button offers the following formats: Mac OS Extended (Journaled), Mac OS Extended (Case-sensitive, Journaled), MS-DOS (FAT), ExFAT, but not APFS
  • as Kappy suggested I formatted the SSD as Mac OS Extended (Journaled)
  • now "Edit > Convert to APFS" is active
  • I pushed it, only to get the message "Failed because the Partition Scheme to GUID is not activated"


Thus I am stuck, because I cannot partition the SSD.


As "https://us.community.samsung.com/t5/Monitors-and-Memory/T5-SSD-not-working-with-macOS-10-15-Catalina/td-p/860123" shows I do not seem to be the only one having problems with Samsungs SSDs T5/T7 under Catalina.


Strangely I had no problem with two older Samsung SSDs T1, respectively T3. Both contained two partitions formatted as Mac OS Extended (Journaled, Encrypted), and I was able to convert in both disks one of the partitions to APFS (Encrypted).

Jan 7, 2021 3:33 AM in response to Norbert E. Fuchs

No worries, I had this problem too and its an easy fix.

  1. Open disk utility and select the drives top extension. Mine was labeled Samsung PSSD T7 Media.
  2. Click "Erase" and when the pop up opens, rename your drive if desired, change the format to APFS, and the Scheme to GUID partition map, and then click erase.
  3. Now the "Partition" icon will light up and you can partition the drive.


Good luck!

Aug 12, 2020 1:36 PM in response to Kappy

Kappy


Thanks for your hints concerning screenshots. I know how to do them. Obviously my screenshot of the Disk Utility was not attached to my response.


Of course I am sure that the T7 is an SSD. Check https://www.samsung.com/semiconductor/minisite/ssd/product/portable/t7/.


"Then use Mac OS Extended, Journaled. " wouldn't do since I want to use the disk with Carbon Copy Cloner to be bootable which requires APFS.




Aug 13, 2020 2:08 PM in response to BobTheFisherman

I recently obtained a 1 TB SSD T5 Samsung and a 2 TB SSD T7 Samsung, both external SSDs. They came formatted as Master Boot Record. I am running Catalina. I opened Disk Utility and selected Erase at the device (highest) level, selected GUID and APFS (all in one step, for the erase), and both are now APFS. I have used these to make bootable "clones" of my computer, running Catalina. The speed of the devices is extraordinary: the T5 reached 500 MB/s, and the T7 was close to 900 MB/s. The clone of my entire computer just took several minutes.


I suspect that the individual having trouble reformatting a T7 was sent a unit that was misconfigured by Samsung, leading to difficulties.

Aug 14, 2020 9:38 AM in response to steve626

Hi


As it happens, I am just reading an article at https://www.heise.de/tests/T7-Touch-im-Test-Externe-Samsung-SSD-mit-Fingerabdrucksensor-4871378.html.


Heise is a German magazine dedicated to everything Apple. In this article they describe a test with a Samsung SSD T7 Touch with finger-print encryption. And they ran into a problem similar to mine.


For those of you who do not read German I translate the relevant paragraph:


Connected to the Mac, an ExFAT volume with the software PSSD for macOS, Windows and Android appeared first, but not for iOS. This must be installed to use encryption and the fingerprint sensor. [...]


But we couldn't install it under macOS 10.15 Catalina and had to download a newer version from Samsung's website. After releasing it in the system settings security, the installation worked in the second attempt. Now, after a reboot, we could enter a password for the SSD hardware encryption and additionally store up to four fingerprints via the small sensor on the SSD.


Afterwards, the SSD could be formatted in APFS with the hard disk utility and even booted from it on reboot.



Sep 3, 2020 6:06 AM in response to Norbert E. Fuchs

Which software did you download? There were multiple options. I downloaded the one that seemed obvious, Portable SSD Software 1.0 for Mac under Samsung T7, and I got PSSD V1.0, that does indeed turn on and off the security on the T7, but nothing that then allows me to us Disk Utility to partition and format as you describe.. just the same options that were available as before, namely exfat and OS extended.

Samsung Portable SSD T7 not working with Catalina

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