Samsung Portable SSD T7 not working with Catalina

I tried to connect a 1TB Samsung Portable SSD T7 to my MacBook Pro running under macOS Catalina, but failed to do so.


Starting DiskUtility, I noticed that the SSD is formatted as FAT32, that the disk cannot be partitioned, and that erasing/reformatting the disk as APFS is not available.


I also downloaded the T7 software from Samsung, but to no avail. The software simply claimed wrongly that the disk was not attached.


I wonder what I can do in this situation.


Also I would like to know which portable SSDs work with Catalina.

MacBook Pro 15″, macOS 10.15

Posted on Aug 12, 2020 1:00 PM

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Posted on Aug 13, 2020 12:29 PM

Right, here is a sketch of my solution.


Obviously the SSD T7 was locked which prevented its partitioning and formatting. Twice I downloaded T7 software from the Samsung website that, however, did not even recognise the SSD.


From the Samsung technical support I finally got this link for the T7 software: http://www.samsung.com/semiconductor/minisite/ssd/download/tools/


I downloaded and installed this software. In "System Preferences > Security & Privacy > General" I allowed the "System Software of Samsung Electronics" to run on my MacBook.


This software recognised the T7 and I could unlock it. After that I could partition and format the SSD T7 as APFS.


All of this information did not come with the installation guide of the SSD T7.

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Aug 13, 2020 12:29 PM in response to Kappy

Right, here is a sketch of my solution.


Obviously the SSD T7 was locked which prevented its partitioning and formatting. Twice I downloaded T7 software from the Samsung website that, however, did not even recognise the SSD.


From the Samsung technical support I finally got this link for the T7 software: http://www.samsung.com/semiconductor/minisite/ssd/download/tools/


I downloaded and installed this software. In "System Preferences > Security & Privacy > General" I allowed the "System Software of Samsung Electronics" to run on my MacBook.


This software recognised the T7 and I could unlock it. After that I could partition and format the SSD T7 as APFS.


All of this information did not come with the installation guide of the SSD T7.

Aug 14, 2020 9:38 AM in response to steve626

Hi


As it happens, I am just reading an article at https://www.heise.de/tests/T7-Touch-im-Test-Externe-Samsung-SSD-mit-Fingerabdrucksensor-4871378.html.


Heise is a German magazine dedicated to everything Apple. In this article they describe a test with a Samsung SSD T7 Touch with finger-print encryption. And they ran into a problem similar to mine.


For those of you who do not read German I translate the relevant paragraph:


Connected to the Mac, an ExFAT volume with the software PSSD for macOS, Windows and Android appeared first, but not for iOS. This must be installed to use encryption and the fingerprint sensor. [...]


But we couldn't install it under macOS 10.15 Catalina and had to download a newer version from Samsung's website. After releasing it in the system settings security, the installation worked in the second attempt. Now, after a reboot, we could enter a password for the SSD hardware encryption and additionally store up to four fingerprints via the small sensor on the SSD.


Afterwards, the SSD could be formatted in APFS with the hard disk utility and even booted from it on reboot.



Jan 7, 2021 3:33 AM in response to Norbert E. Fuchs

No worries, I had this problem too and its an easy fix.

  1. Open disk utility and select the drives top extension. Mine was labeled Samsung PSSD T7 Media.
  2. Click "Erase" and when the pop up opens, rename your drive if desired, change the format to APFS, and the Scheme to GUID partition map, and then click erase.
  3. Now the "Partition" icon will light up and you can partition the drive.


Good luck!

Mar 16, 2021 2:00 PM in response to Norbert E. Fuchs

I followed all the steps in this post, used the Samsung software to unlock / turn off the security features of the drive, but the Partition button was still grayed out for me.


Ultimately what worked was a comment at the end of the post that suggested using Time Machine to re-format the disk first, and then I could use the Partition button.


Maybe just re-formatting it first as HFS-Extended would also then allow access to Partition. I was trying to get from Fat-32 straight to APFS but maybe that is not possible in one step.


Now I have to uninstall all the Samsung Kernal extension garbage...

Aug 13, 2020 2:08 PM in response to BobTheFisherman

I recently obtained a 1 TB SSD T5 Samsung and a 2 TB SSD T7 Samsung, both external SSDs. They came formatted as Master Boot Record. I am running Catalina. I opened Disk Utility and selected Erase at the device (highest) level, selected GUID and APFS (all in one step, for the erase), and both are now APFS. I have used these to make bootable "clones" of my computer, running Catalina. The speed of the devices is extraordinary: the T5 reached 500 MB/s, and the T7 was close to 900 MB/s. The clone of my entire computer just took several minutes.


I suspect that the individual having trouble reformatting a T7 was sent a unit that was misconfigured by Samsung, leading to difficulties.

Nov 21, 2020 1:00 AM in response to coronaglen

Detach any external mass storage you don’t need.

from Terminal: diskutil list

Let’s suppose your t7 is unit /dev/disk2

from terminal: diskutil zerodisk disk2

until it get’s to 2-3%.

stop operation - ctrl-z

exit Terminal

go to Disk Utility and format it as you like (normally APFS)


PLEASE NOTE: this is an extremely riskful operation!!! Be sure you are going to erase the correct volume as there is a possibility to erase you’re internal hd by mistake!!!

be sure sure to have a backup if your startup disk in order to perform a restore in case of mistake.

BE VERY CAREFUL!

Dec 16, 2020 10:12 PM in response to Machelp-1

My problem was that the drive was formatted to fat 32 I used EaseUs data recovery program -$89 ( after paying $50 for another program that didn’t work as well) , recovered my data then reformatted to MacOS Journaled. During all that I was harassed on this forum for trying to get help. So My process worked for me! I learned more about proper formatting and the importance of more than one backup of your files.

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Samsung Portable SSD T7 not working with Catalina

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