unable to update apps

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Level 1

8 points

unable to update apps

Hey All,

When I try to update my apps on my recently-purchased macbook, I get an error message saying "Unable to update because the app was purchased or refunded under a different Apple ID."

I think the issue may be that I chose to purchase the laptop without logging into my apple id (I forgot the password and I was up against the clock for the shipping deadline, didn't figure it would be such a big deal).

Is there any way to fix this without waiting on hold with the support line? I set everything up with my apple id when I first got the computer so I'm not sure what's the issue.

MacBook Pro 13”, macOS 10.15

Posted on Aug 12, 2020 3:32 PM

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Answer 1

Top-ranking reply

Ijustwanttolookattheforums

Level 6

16,052 points

Aug 12, 2020 3:39 PM in response to meowmix420

It looks like you downloaded apps on one Apple ID and then started using another - the only way to fix this is uninstalling each app and reinstalling it on the new Apple ID you are using unless you recover the password of your old Apple ID, but this will then mean you have to do the same for apps you have downloaded on your new Apple ID.

Follow these steps to reset your password

If you forgot your Apple ID password – Apple Support

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Answer 2

meowmix420 Author

Level 1

8 points

Aug 12, 2020 3:53 PM in response to Ijustwanttolookattheforums

But I don't have another Apple ID - I even went to the forgot my ID page and ran through every other email address I've had and there's no record of having another id these apps could be associated with

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Answer 3

meowmix420 Author

Level 1

8 points

Aug 12, 2020 4:14 PM in response to meowmix420

Eh I went ahead and reinstalled and it seems to be working. Kind of a pain, and I don't like being accused of something I didn't do by my laptop, but at least the red notification is off my dock. I don't even use those apps lol

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unable to update apps

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