i want to turn off two-factor authentication

See Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915 and more specifically the section entitled Can I turn off two-factor authentication after I’ve turned it on? This section says: 

"If you recently updated your account, you can unenroll within two weeks of enrollment. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require higher security."

This quote emphasizes the security-related importance of two-factor authentication. I would not turn it off even if you are able to. Another reason for not turning it off is that if you use two-factor authentication, then you no longer will have a need for security questions. They are turned off when two-factor authentication is activated.

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And, if you want to provide feedback to Apple, use Product Feedback https://www.apple.com/feedback/

After you turn on two-factor authentication, you have a two-week period during which you can turn it off. After that period, you can’t turn off two-factor authentication. To turn it off, open your confirmation email and click the link to return to your previous security settings. Keep in mind that turning off two-factor authentication makes your account less secure and means you can’t use features that require a higher level of security.

If you want to provide Apple with feedback, you need to use Product Feedback https://www.apple.com/feedback/