Trying to update/restore an iPhone XR and keep getting error 9 message.

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Trying to update/restore an iPhone XR and keep getting error 9 message.

Trying to update/restore an iPhone XR and keep getting error 9 message. Trying to update from 2013 MacBook Pro running OSX 10.15.6,

iPhone XR

Posted on Aug 13, 2020 7:14 AM

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Answer 1

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razmee209

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Aug 13, 2020 10:00 AM in response to PepDr

PepDr wrote:

Trying to update/restore an iPhone XR and keep getting error 9 message. Trying to update from 2013 MacBook Pro running OSX 10.15.6,

follow steps here If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Answer 2

PepDr Author

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Aug 13, 2020 10:39 AM in response to razmee209

That was what I had been doing without success. However I was able to successfully update the phone when I used the USB ports on my HDMI hub instead of the ones on the Macbook Pro. Might have been a bandwidth problem with USB on the 2013 Mac.

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Answer 3

PepDr Author

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Aug 13, 2020 10:42 AM in response to PepDr

I was finally able to resolve the issue by using USB from my HDMI hub rather than the ports on the Macbook Pro itself. Perhaps it was a bandwidth issue with those ports on the 2013 Macbook.

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Trying to update/restore an iPhone XR and keep getting error 9 message.

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