Our company uses ipads so our techs can see there schedule off our system. One of the guys quit and set a password and will not tell us the password we have the serial code, the imei, the apple ID information but we have tried the resets but the ipad will not charge to the computer unless we log in and we can not enter a password.
iPad, iPadOS 13
If your iPad is disabled, or the passcode is forgotten or otherwise unknown, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password that was previously used to activate the iPad. If these are unknown or similarly forgotten forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Alternatively, if you have proof of purchase satisfactory to Apple (at their sole discretion) that clearly shows the serial number, Apple may be able to assist. The Contact Support link is at top-right of this page.
If your iPad is disabled, or the passcode is forgotten or otherwise unknown, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password that was previously used to activate the iPad. If these are unknown or similarly forgotten forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Alternatively, if you have proof of purchase satisfactory to Apple (at their sole discretion) that clearly shows the serial number, Apple may be able to assist. The Contact Support link is at top-right of this page.
we are a compnay that uses ipads for our system and one of our guys quit and wouldn't tell us the password
