i forgot my security answers

my phone disabled and i forgot my security answers

iPhone 6 Plus

Posted on Aug 13, 2020 1:31 PM

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Question marked as Top-ranking reply

Posted on Aug 13, 2020 1:38 PM

You probably will need to request account recovery.


See If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921Read the whole document carefully. 

3 replies
Question marked as Top-ranking reply

Aug 13, 2020 1:38 PM in response to aslan257

You probably will need to request account recovery.


See If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921Read the whole document carefully. 

Aug 13, 2020 1:35 PM in response to aslan257

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

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