Macbook boots up fine in safe mode, but freezes immediatelly when in normal mode

Hey nikol226,

We understand you're able to use your Mac normally in safe mode, but when booting up normally it's freezing up on you.

This would indicate that something launching at startup is causing the issue, as your login items would not launch within safe mode.

To resolve this, while in safe mode, you'll want to go to  > System Preferences > Users & Groups > unlock the page by tapping on the padlock and entering your password, then going to the Login Items tab. Here you'll delete anything which isn't necessary when starting up your Mac by tapping on the app and then tapping the "-" to delete.

Lock back your System Preferences and then restart normally to test further.

If you continue to have issues afterward, you'll find more help with managing your login items here: Change Users & Groups Login Items preferences on Mac

Take care!

nikol226,

Thanks for the update. If you don't have any login items available to delete, let's check for malware using Malwarebytes for Mac. It can be downloaded by tapping on "Free Download" at the top-right of the following link:

Malwarebytes Cybersecurity for Home and Business | Malwarebytes

If you continue to have issues after running Malwarebytes in safe mode, then we'd suggest completing a reinstall of macOS using these steps:

How to reinstall macOS from macOS Recovery

If you don't have a backup using Time Machine, you can find help creating one here:

Back up your Mac with Time Machine

However, your data shouldn't be impacted by reinstalling macOS. It would only be deleted if you formatted the drive using Disk Utility.

Take care!