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Can I take the activation lock off myself with out previous owner help because he don’t know it that why he sold it to me

I need help trynna get into a phone I bought off the street but it have a activation code on it

iPhone XR

Posted on Aug 13, 2020 3:10 PM

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Posted on Aug 13, 2020 3:13 PM

You acquired the phone second hand form an individual. The following information explains what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from ... [a third party], make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365.

See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

The presence of activation lock means that we can't help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not remove it since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it.* 

 

If you can't contact the prior owner and don't have the receipt, the device is useless to you. Note that the person you are calling the previous owner is not the previous legal owner.

 

*Rarely, an iDevice is purchased activation locked from an authorized Apple seller.

1 reply
Question marked as Best reply

Aug 13, 2020 3:13 PM in response to kasean

You acquired the phone second hand form an individual. The following information explains what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from ... [a third party], make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365.

See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

The presence of activation lock means that we can't help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not remove it since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it.* 

 

If you can't contact the prior owner and don't have the receipt, the device is useless to you. Note that the person you are calling the previous owner is not the previous legal owner.

 

*Rarely, an iDevice is purchased activation locked from an authorized Apple seller.

Can I take the activation lock off myself with out previous owner help because he don’t know it that why he sold it to me

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