ApplePay said ID Verification Failed. Then Restricted Me.

Hi, My Apple/iCloud ID is ************ and about a year ago I set up an ApplePay account on my iPad and verified my ID via my drivers license. I've been using it almost daily for nearly a year and just recently it asked me to verify my identity again. So I went to go verify my identity and it kept saying verification failed. After a couple tries it said I was restricted (from too many attempts I'm assuming). So I called ApplePay support and spoke to multiple greendot/applepay senior tech supports to no avail... I would wait 5 business days, call back, and it would get unrestricted but still ask for ID. After then being told by senior tech supports to just "try again", I was in the same situation of being restricted from too many failed attempts. My Drivers License isn't expired, none of my info has changed, and it's the same one I used when I originally verified my identity with ApplePay... After then having no success with multiple calls over a 3 week period, I was just told to make a new account and try again... Obviously that didn't work, and when I called back I was just given the go-around again, and no absolutely 0 helpful answers, and was pretty much left out to dry...So I'm just tryna figure out whats going on...and get my ApplePay capabilities back up and running...

Posted on Aug 13, 2020 3:34 PM

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ApplePay said ID Verification Failed. Then Restricted Me.

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