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Hi, my front camera works fine, however when I go to take pictures or videos using my back camera it’s a solid green screen. What may of caused this problem?

Thank you

Lessi

iPhone 11

Posted on Aug 13, 2020 4:42 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2020 5:27 PM

First, update to iOS 13.6.1, as it might fix that problem—>Update your iPhone, iPad, or iPod touch - Apple Support


Then force-quite the Camera app—>How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support


If neither of those fix it use the Contact Support link at the top of this page to arrange for a repair for your hardware problem.

1 reply
Question marked as Top-ranking reply

Aug 13, 2020 5:27 PM in response to ellesse98

First, update to iOS 13.6.1, as it might fix that problem—>Update your iPhone, iPad, or iPod touch - Apple Support


Then force-quite the Camera app—>How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support


If neither of those fix it use the Contact Support link at the top of this page to arrange for a repair for your hardware problem.

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