turning on two factor prompts for payment card verification for non-existent card

I have two apple IDs. One, that has my iCloud data tied to it has two factor turned on. The other, which I have used for iTunes, does not have 2FA active. I want to activate it. When I log into appleid.apple.com with my "iTunes" ID, and try to turn on 2FA, I get prompted to verify the payment method for that account. My "iTunes" ID is part of a family account, and the payment method is my wife's Apple Card. The trick is that the last 4 digits in the payment verification prompt seem to point to a card that doesn't exist. They are don't appear under "card information" for her card, nor for mine. We tried the card security code , but neither hers or mine works.


When I do get the payment card prompt on my computer, my wife gets a 2FA prompt because her card is tied to her apple ID that has 2FA turned on. When I enter that code into my payment prompt, I get an error. So I'm stuck trying to verify payment info for a card I don't own.


Ideas?

MacBook Pro 16″, macOS 10.15

Posted on Aug 13, 2020 8:23 PM

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Aug 15, 2020 9:11 AM in response to Tazio808

Hi Tazio808,


We definitely understand wanting to get two-factor authentication set up on your Apple ID and get the payment verification completed. We'll be happy to get you pointed in the right direction.


Here's a great article for help with getting two-factor authentication set up for your Apple ID: Two-factor authentication for Apple ID


For help with managing your payment methods, this link is a fantastic resource: Change, add, or remove Apple ID payment methods


If that persists, you'll want to reach out to our team that specializes in billing. Get help where you are. Choose a product and we’ll connect you to an expert by phone, chat, email, and more. Get Support


Take care!

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turning on two factor prompts for payment card verification for non-existent card

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