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singingdeb Author

Level 1

20 points

Verify payment method - is sending me round in circles. I need help. I can't buy anything on iTunes until this is sorted.

I need to verify the default payment method for my iTunes account because my card has expired.

When I click verify I enter the new expiry date and 3 digit code. But I get the message.....

'Your credit card has expired. Please provide valid payment information and click done to continue using the store.'

Every time I do that I get the message over and over again.

So I tried to remove the card to re-add the new one. but I get the message

'Family organizer requires at least one payment on file.'

So I tried adding an additional payment method. But I get the message

'One or more of your payment methods require verification.

I'm trapped in a vortex. Please help.

Posted on Aug 17, 2019 6:09 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Aug 17, 2019 6:11 AM

Try adding the new card and the removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Verify payment method - is sending me round in circles. I need help. I can't buy anything on iTunes until this is sorted.

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