Please advise what the automatic payment is for.

Ever since I got this new iPhone I have been seeing auto payments of 9.97. I had always had .99 for storage

iPhone 11, iOS 13

Posted on Aug 14, 2020 1:03 AM

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Question marked as Top-ranking reply

Posted on Aug 14, 2020 2:12 AM

Here is what you need to do. Start by checking your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to make sure the charges are from Apple. And, see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

2 replies
Question marked as Top-ranking reply

Aug 14, 2020 2:12 AM in response to Suuzieque

Here is what you need to do. Start by checking your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to make sure the charges are from Apple. And, see If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

Aug 14, 2020 1:16 AM in response to Suuzieque

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

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Please advise what the automatic payment is for.

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