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specialist83 Author

Level 1

8 points

Apple TV 4K will not restart after a software download

After a software update, my Apple TV 4K will not work. Light comes on, but TV screen is black with no sound. Have tried unplugging everything to reset it, but no luck.

Apple TV 4K

Posted on Aug 14, 2020 5:12 AM

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2 replies

vazandrew

Level 8

41,662 points

Aug 14, 2020 7:47 AM in response to specialist83

Is the light on Apple TV box solid or flashing? If solid then it is working correctly and the issue is with the connection to the TV. Try a different cable and port, make sure the cable is secure. If possible test on another TV.

If the light is flashing then the update didn't apply properly and you will need to take it to Apple so it can be reset.

specialist83 Author

Level 1

8 points

Aug 14, 2020 7:55 AM in response to vazandrew

Thank you! I will check that out.

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Apple TV 4K will not restart after a software download