face id and live wallpaper not working after update...what happened

My iphone x face id and live wallpaper not working after update...what happened

iPhone X, iOS 13

Posted on Aug 14, 2020 7:03 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2020 1:18 PM

Hi idham96,


We understand you're unable to set up Face ID and Live Wallpaper on your iPhone. We'd be happy to help.


If your Face ID is not working, these are the steps you'll want to follow: If Face ID isn't working on your iPhone or iPad Pro



For your Live Wallpaper, we'd recommend navigating to Settings > Wallpaper > Choose New Wallpaper > Live and try selecting a different image. See if you're unable to set any Live images as wallpaper or just a specific one.


If you continue to have issues, you'll want to reach out to Apple Support directly here: Get Support


We hope this helps. Cheers!

1 reply
Question marked as Top-ranking reply

Aug 15, 2020 1:18 PM in response to idham96

Hi idham96,


We understand you're unable to set up Face ID and Live Wallpaper on your iPhone. We'd be happy to help.


If your Face ID is not working, these are the steps you'll want to follow: If Face ID isn't working on your iPhone or iPad Pro



For your Live Wallpaper, we'd recommend navigating to Settings > Wallpaper > Choose New Wallpaper > Live and try selecting a different image. See if you're unable to set any Live images as wallpaper or just a specific one.


If you continue to have issues, you'll want to reach out to Apple Support directly here: Get Support


We hope this helps. Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

face id and live wallpaper not working after update...what happened

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.