My daughter has an old a iPod Touch and iPad mini that she would like to wipe and sell. She knows the passcode to get into the device, but not the 4 digit passcode that is required to reset the devices. How do we get past this issue? Is this something that can be changed online by logging into the associated Apple ID?
See If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306
The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”
If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”
Next, remove your passcode (see the document for the steps). Then, restore your phone on your computer (see the document for the steps).
“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”
See If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306
The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”
If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”
Next, remove your passcode (see the document for the steps). Then, restore your phone on your computer (see the document for the steps).
“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”
After doing the above, use the article below to prepare them for selling.
Wipe Devices to Sell
