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trying to update from 10.15.5 to 10.15.6 may be frozen

Over an hour sitting on silver screen with apple in center and progress bar showing about 1/8-inch progress. Nothing happening as far as I can see. How much longer do I wait and what do I do if it never gets beyond this point?


I left the room while downloading of the update was going on and came back to see the above screen so it could be even longer than the 80 minutes I've been looking at this screen.

iMac 21.5″, macOS 10.15

Posted on Aug 14, 2020 3:21 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2020 10:17 AM

Hello there Old_Dog,


Thank you for using Apple Support Communities! We understand that you are having an issue with your Mac taking a while to update to 10.15.6. We are more than happy to help you out with this.


For this, we recommend following the troubleshooting steps in the article below:


If your Mac starts up to an Apple logo or progress bar


If you continue to have issues, we recommend contacting Apple Support. You can reach out here:


Contact Apple for support and Service


We hope this helps! Have a great day!

2 replies
Question marked as Top-ranking reply

Aug 16, 2020 10:17 AM in response to Old_Dog

Hello there Old_Dog,


Thank you for using Apple Support Communities! We understand that you are having an issue with your Mac taking a while to update to 10.15.6. We are more than happy to help you out with this.


For this, we recommend following the troubleshooting steps in the article below:


If your Mac starts up to an Apple logo or progress bar


If you continue to have issues, we recommend contacting Apple Support. You can reach out here:


Contact Apple for support and Service


We hope this helps! Have a great day!

trying to update from 10.15.5 to 10.15.6 may be frozen

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