Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I got an email asking for my information with a case #C02-9410698-37689194. It said that my purchase could not go through because the payment was not valid. I have not had any problems with the payment Is this legit??
Do you have such a case? If not, then you received a phishing/scam attempt and, thus, is not legit. From what you say, you have not yet provided any sensitive information to anyone. If I am, correct then that is good. If you did provide sensitive information to someone, then your may need to:
Follow up, for example, with a credit card company, Apple, Social Security, your bank, etc. or to
Change your Apple ID password https://support.apple.com/en-us/HT201355
And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
This information should help you. See the last item listed especially, the per Eric Root one.
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple email notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
Do you have such a case? If not, then you received a phishing/scam attempt and, thus, is not legit. From what you say, you have not yet provided any sensitive information to anyone. If I am, correct then that is good. If you did provide sensitive information to someone, then your may need to:
Follow up, for example, with a credit card company, Apple, Social Security, your bank, etc. or to
Change your Apple ID password https://support.apple.com/en-us/HT201355
And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
This information should help you. See the last item listed especially, the per Eric Root one.
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple email notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
Update the card using your device/computer and not a link in the email.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.
Identifying legitimate emails from the iTunes Store.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
This is a scam email. I got multiple email addresses. However, I find it strange that it only target this specific email address that link to the apple ID account. Might be an inside job @ Apple. I try to lock in using a fake email and a fake password and it works. one thing strange is when I try to hover the mouse arrow over the upper selection, I couldn't get in.
I got the same email and was suspicious and went directly to Apple website . The email said to update my account for this case (#C02-9410698-37689194). I googled it and found this forum. It looks very authentic but the links didn’t work. I did change my payment method on my phone because it was showing a rejection of payment, then thought better of it and changed it back. I can send you the email if you’d like.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
Mhtranvn,
Yes , whoever it is must have had some success to encourage him/her or them.
I received the same message again not long ago. I wonder if they’ll take me off they’re mailing list for reporting them? 😂😂. I kind of doubt it . 😆😆
This is a scam and not a spam. It purpose to steal your login ID, password and credit cards information. They are up to no good. As I mention, I have a lot of email addresses, how do these criminals know this is the email address for Apple login. Must be an inside job.
received an email stating case ID(0-9451534). Asking to update my credit card. tell me if this from you and what type of charge you are referring to?
More 120 ppl with the same case ID? You must be joking. It is typical of lazy programming for this spammer 😆
I got an email asking for my information with a case #C02-9410698-37689194
