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Apple ID prompt

I want to update my apps on my phone. When I click update all, I am prompted to put in my Apple ID in, it only gives me the option for a password and it states that it is incorrect when it is correct.


i used to be connected to my moms Apple ID and I’ve tried switching everything over to my Apple ID now but I’m still often prompted to put in hers when I turn on my phone, etc.



iPhone XR, iOS 13

Posted on Aug 16, 2020 3:46 AM

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Question marked as Best reply

Posted on Aug 16, 2020 4:19 AM

Try using What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

__________


If you still have a problem, then this might be your it. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner (use the discussion in it this is your situation), but is also applies to cases where a current owner's old Apple ID is the problem. The discussion below relates to the second possibility. 

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with a second Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and purchase/download it again with the second Apple ID unless you set up family sharing (see below).

 

You can set up family sharing between the IDs to share purchases made with them. See:

 

Family Sharing  https://support.apple.com/en-us/HT201060

 

Set up Family Sharing https://support.apple.com/en-us/HT201088

1 reply
Question marked as Best reply

Aug 16, 2020 4:19 AM in response to anyka48

Try using What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

__________


If you still have a problem, then this might be your it. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner (use the discussion in it this is your situation), but is also applies to cases where a current owner's old Apple ID is the problem. The discussion below relates to the second possibility. 

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with a second Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and purchase/download it again with the second Apple ID unless you set up family sharing (see below).

 

You can set up family sharing between the IDs to share purchases made with them. See:

 

Family Sharing  https://support.apple.com/en-us/HT201060

 

Set up Family Sharing https://support.apple.com/en-us/HT201088

Apple ID prompt

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