Data recovery

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Level 1

9 points

Data recovery

Hello, I was backing up my phone because I had full storage and then everything was crashing. I restarted my phone and then it got stuck on the Apple logo and wouldn't turn on even with the reboot. I connected it to iTunes and chose the "update" option but it failed (error 14) on the last step because as I said I have full storage and no memory on my phone. Now it is on the connect to iTunes logo on the phone screen.

Does this mean I lost 3 years worth of pictures ?? Is there no way I can free up space or do smth so I can turn my phone on? Please and thank you

iPhone XS Max

Posted on Aug 16, 2020 10:10 AM

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Answer 1

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Demo

Level 10

166,621 points

Aug 17, 2020 10:00 AM in response to Jozed

I assume that you saw this as well. If not, take a look.

iOS update and restore errors - Apple Support

If you can’t force your phone into recovery mode, which will erase the device and all of the data, you probably need to contact Apple for help.

Recovery Mode.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Jozed Author

Level 1

9 points

Aug 17, 2020 6:20 AM in response to Demo

Hello! Thank you for replying, yes I switched to a newly boxed Cable and even another laptop and as the update is installing from iTunes I get error 14 at the step "verifying updated iPhone software " when the white bar reaches around half way through on the iphone.

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Answer 3

Demo

Level 10

166,621 points

Aug 16, 2020 10:30 AM in response to Jozed

Did you check the USB connections as this support article indicates you should do?

iOS update and restore errors - Apple Support

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Data recovery

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