Emergency SOS issues

Question

Level 1

9 points

Emergency SOS issues

My watch continues to have the Cancel Power Off/Emergency SOS when I raise my wrist to look at the time. I had to disengage the Emergency SOS after the 3rd call to 911. I have the series 4.

Apple Watch Series 4, watchOS 6

Posted on Aug 16, 2020 1:15 PM

Reply

Answer 1

Best reply

First Magus

Level 7

21,278 points

Aug 18, 2020 6:47 AM in response to DKM9595

Try unpairing and pairing your watch again and restoring from the backup. This deletes all temp and corrupted files and re-indexes the file system. Unpair and erase your Apple Watch - Apple Support If this does not help you should Contact - Official Apple Support. Good luck

Reply

Answer 2

Dah•veed

Level 9

64,729 points

Aug 16, 2020 6:17 PM in response to DKM9595

Are your watch & phone both running the latest software?

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

Reply

Answer 3

Aug 17, 2020 8:24 AM in response to DKM9595

As a test, reverse the directions of the buttons on your wrist, and see if the problem persists.

Assuming jewelry or wrist bands or sleeve cuffs or a bent wrist are not pressing both side buttons, contact Apple Support.

Reply

Answer 4

DKM9595 Author

Level 1

9 points

Aug 17, 2020 7:53 AM in response to Dah•veed

Yes, both were updated last week.

Reply

Answer 5

DKM9595 Author

Level 1

9 points

Aug 18, 2020 6:44 AM in response to MrHoffman

That did not make any difference, whether I put it upside down or change it to my other wrist. Additionally, I cannot get to my apps. Nothing happens when I press the crown.

Reply

Emergency SOS issues

Similar questions