You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple watch 5 crash

I have a new (month-old) series 5 watch that repeatedly crashes -- at least 2 or 3 times a day. Several times I've happened to be looking at the watch face when it crashes -- in those instances, I've seen different things -- On one occasion, what looks like a lightning bolt next to the time. On several occasions, what looks like a lightning cord leading to a power outlet. I take these to indicate that the battery is low. And the only way to restart the watch is to put it on the charger; it then restarts without my doing anything else. However, the battery is not low -- on several occasions, I've checked the battery level as little as 30 minutes before a crash and seen battery levels over 75%, and after more than a few crashes, I removed the watch from the charger after only 3 or 4 minutes and it shows a battery level well over 50% (as high as 85%) -- and then runs just fine until the next crash.


I've reset the watch and re-paired it with my phone. Thinking it must be an app conflict, I've tried running the watch with only the stock apple apps installed. While I don't know enough to make sense of the watch diagnostic logs, I do note that there's a log entry with the file name "LowBatteryLog..." that includes a timestamp within a minute or two of the most recent crash. I've put that log here in the additional text box -- perhaps it's useful information. I also find multiple ReportCrash log files in the analytics data on my phone.


One final point -- I was having similar issues with a series 4 watch and decided (perhaps too quickly) that the problem was a failing battery.


Apple Watch

Posted on Aug 17, 2020 10:42 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2020 11:10 AM

You should contact Apple Support here: Contact Support

Similar questions

1 reply

apple watch 5 crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.