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Pop up appeared telling me my MacBook was locked

3 days ago I opened my MacBook and went to AOL, a loud and obnoxious pop up appeared telling me my computer was locked up with a (forget the name) virus and to call a designated number to resolve the issue. It was difficult to close but did so and ran a virus scan. Later in the day, I had the same issue with Facebook, the pop up. I reran the scan and everything was fine for the last 2 days. This morning on my home phone I received a phone call tell me not to bank or buy anything online because of unauthorized activity and that there had been a breach, and to call Apple Support. What do I do??


[Re-Titled by Moderator]

Posted on Aug 17, 2020 10:48 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2020 11:02 AM

The internet is awash in criminal gangs trying to get any of:


Control over your computer

Your money

access to your computer accounts, bank accounts, or credit card accounts


Advertising on web sites can produce the pop-ups you describe, but they are less common on reputable web sites.


--------

That phone thing is a completely separate scam. There are more than one criminal gangs at work here. DON'T respond, even to 'remove from list'. For them, if they can't get to you directly, they will settle for knowing your telephone number is 'live', so they can sell it.


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• NEVER provide personally-identifiable information to a caller where YOU did not initiate the call to a known-good number that you look up deliberately. All others ARE scammers, by definition. Apple will never call you like that.


• NEVER click links in emails -- assume they ALWAYS go to scammers.

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5 replies
Question marked as Top-ranking reply

Aug 17, 2020 11:02 AM in response to Notattoo

The internet is awash in criminal gangs trying to get any of:


Control over your computer

Your money

access to your computer accounts, bank accounts, or credit card accounts


Advertising on web sites can produce the pop-ups you describe, but they are less common on reputable web sites.


--------

That phone thing is a completely separate scam. There are more than one criminal gangs at work here. DON'T respond, even to 'remove from list'. For them, if they can't get to you directly, they will settle for knowing your telephone number is 'live', so they can sell it.


--------

• NEVER provide personally-identifiable information to a caller where YOU did not initiate the call to a known-good number that you look up deliberately. All others ARE scammers, by definition. Apple will never call you like that.


• NEVER click links in emails -- assume they ALWAYS go to scammers.

Pop up appeared telling me my MacBook was locked

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