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IPhone 8plus/ not able to connect to the network after the 13.6.1 update

Is anybody having problem connecting to their carrier network after the recently IOS update. I have Sprint and since the last update I can’t connect to the network unless I change from LTE to 3G. Please advise! Thanks

iPhone 8 Plus

Posted on Aug 17, 2020 12:44 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2020 12:56 PM

Have you tried and reset your network settings? If not then please see below-

Open Settings ➔ General ➔ Reset ➔ Reset Network Settings

Once reset then you will need to enter your WiFi password(s) again however your cellular network settings will be reset as well and you may be able to connect to LTE again. If the above does not work then also call Sprint and to ensure that they have your profile settings set correctly.


Axel F.

1 reply
Question marked as Top-ranking reply

Aug 17, 2020 12:56 PM in response to yelitza243

Have you tried and reset your network settings? If not then please see below-

Open Settings ➔ General ➔ Reset ➔ Reset Network Settings

Once reset then you will need to enter your WiFi password(s) again however your cellular network settings will be reset as well and you may be able to connect to LTE again. If the above does not work then also call Sprint and to ensure that they have your profile settings set correctly.


Axel F.

IPhone 8plus/ not able to connect to the network after the 13.6.1 update

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