folders disappeared

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folders disappeared

folders disappeared from my desktop and the ones still there do not open. Also PDF does not open.

Posted on Aug 17, 2020 2:40 PM

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Answer 1

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BDAqua

Level 10

245,189 points

Aug 17, 2020 3:33 PM in response to rayafromgeneva

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

Aug 17, 2020 4:26 PM in response to BDAqua

No. I held the shift key down at startup but it did not go to safe mode. I think that there are two keys to hold down to go into safe mode, but do not remember which.

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Answer 3

BDAqua

Level 10

245,189 points

Aug 17, 2020 5:05 PM in response to rayafromgeneva

No, just 1 key, are you using a Wired USB Keyboard? Often required for boot keys.

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Answer 4

Aug 17, 2020 5:07 PM in response to BDAqua

my keyboard is connected with a USB to the iMac.

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Answer 5

BDAqua

Level 10

245,189 points

Aug 19, 2020 6:41 PM in response to rayafromgeneva

Any luck yet?

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Answer 6

Aug 19, 2020 6:55 PM in response to BDAqua

no luck. Your customer service once solved the problem by change the size in a dropdown menu on the left side of the document. Unfortunately, I do not remember how to access the dropdown menu.

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Answer 7

BDAqua

Level 10

245,189 points

Aug 19, 2020 8:11 PM in response to rayafromgeneva

Oh, we're just other users like you here trying to help.

In Finder>Preferences>Sidebar, what all is checked?

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folders disappeared

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