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I recently found my old iPad and I am having trouble resetting it. It keeps asking for my old Apple ID with my old email address before it will let me erase any content. I just want everything wiped clean so I can start fresh with it, with my current Apple ID.
Any Suggestions? Thanks!
Suggestion: Recover your old Apple ID.
See If you forgot your Apple ID https://support.apple.com/en-us/HT201354
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover it.
And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.
Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921
And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.
Suggestion: Recover your old Apple ID.
See If you forgot your Apple ID https://support.apple.com/en-us/HT201354
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover it.
And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.
Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921
And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.
If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
Ipad reset without Apple ID
