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Level 1

4 points

My iPhone 11 froze during an update and won’t connect to a WiFi network to update again. Any solutions? Thanks

Any solutions to frozen during update for iPhone 11? Thanks

iPhone 11, iOS 13

Posted on Aug 17, 2020 7:38 PM

Top-ranking reply

Level 10

149,622 points

Posted on Aug 17, 2020 7:42 PM

(1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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