Howdy IndyMattB,
Congratulations on your new iPhone 11 Pro! It sounds like you have a question about why a message would send as an SMS rather than an iMessage. We'd be happy to assist. If the iMessage service is unavailable messages may be sent as an SMS text if you have this feature turned on. You can double-check this in Settings > Messages > Send as SMS. Additionally, if you only want to send as an iMessage you can turn this feature off.
Before sending a message, you can view the text field to see if the message will be sent as an SMS text or an iMessage.
The article here has a great visual of the screen for both: About iMessage and SMS/MMS
You can also view other reasons you may see your message show up as an SMS text here: If you can't send or receive messages on your iPhone, iPad, or iPod touch Specifically the section "If you see a green message bubble."
Let us know if that helps.
Cheers!