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Screen Color When Shutting down

Hi i got a problem on my Macbook pro 13 (2020) when shutting down the screen will show colors after the screen turns off.

Posted on Aug 18, 2020 5:09 AM

Reply
5 replies

Aug 18, 2020 7:04 PM in response to phoenix140

Greetings phoenix140,


We understand that you're seeing colors as your MacBook Pro shuts down, and you're in the right place for assistance with this.


Just to confirm, does the screen flash a single color or are there multiple colors that are flashed?


We'd recommend performing an NVRAM reset to see if this will help with what you're seeing. For assistance with this, take a look at the following resource:


Reset NVRAM or PRAM on your Mac


Also, you can try booting into Safe Mode, then shut down and take notes if the screen shows the same as you see now:


How to use safe mode on your Mac


We look forward to hearing back from you.


Have a great evening!

Aug 19, 2020 5:05 AM in response to phoenix140

phoenix140,


With the NVRAM reset not resolving this, were you able to use Safe Mode to see if the screen flashes multiple colors while turning off?


Also, does having a charger connected or disconnected change what you see?


If you need assistance with Safe Mode, check out this resource:


How to use safe mode on your Mac


We look forward to hearing back from you.


Have a great evening.

Aug 21, 2020 10:05 AM in response to phoenix140

Hello phoenix140,


Thanks for updating us with that information.


As you're seeing that this doesn't occur when shutting down from Safe Mode, this may be related to login items or applications open at the time of shutting down your Mac.


Check out the following resource to look through login items to see if there are any that you can remove and test if this occurs:


Change Users & Groups Login Items preferences on Mac


If you're continuing to experience this, we'd recommend that you Contact Apple Support so they can look into this in more detail with you.


Cheers!

Screen Color When Shutting down

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