Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am not able to sign in my app store n itunes . while singing in their is some other id is coming which is dont belong to me

my apple ID is having problem in sign in , while signing in apple id some other apple id is coming which i didnt created before please help me to see to it


thanks

iPhone 7, iOS 13

Posted on Aug 18, 2020 7:58 AM

Reply
3 replies

Aug 18, 2020 9:19 AM in response to chandnani

Activation lock could be your problem. Is the phone activation locked? If yes, then you must have acquired the phone second hand. The following information explains what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from ... [a third party], make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365.

See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

The presence of activation lock means that we can't help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not remove it since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it.* 

 

If you can't contact the prior legal owner and don't have the receipt, the device is useless to you. Also, note that there is no way to track down anyone having the phone prior to you.

 

*Rarely, an iDevice is purchased activation locked from an authorized Apple seller.

__________


From what you have said, it doesn't sound like it, but this also might be your problem. See What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner (use the discussion in it this is your situation), but is also applies to cases where a current owner's old Apple ID is the problem. The discussion below relates to the second possibility. 

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with a second Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and purchase/download it again with the second Apple ID unless you set up family sharing (see below).

 

You can set up family sharing between the IDs to share purchases made with them. See:

 

Family Sharing  https://support.apple.com/en-us/HT201060

 

Set up Family Sharing https://support.apple.com/en-us/HT201088

Aug 18, 2020 9:23 AM in response to chandnani

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

I am not able to sign in my app store n itunes . while singing in their is some other id is coming which is dont belong to me

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.