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Level 1

8 points

videos not downloading from iCloud but photos have

Hi I got a new phone after my old one fell into the swimming pool. Icloud has downloaded my photos but not videos. How do I get the videos?

iPhone X, iOS 13

Posted on Aug 18, 2020 8:11 AM

Top-ranking reply

Level 10

88,473 points

Posted on Aug 19, 2020 4:21 PM

You could leave it plugged in to power and connected to WiFi to see if they will eventually sync to the device.

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