Cannot Access Apple ID’s Purchase History

Question

Level 1

63 points

Cannot Access Apple ID’s Purchase History

I cannot access my purchase history under my AppleID on my iPhone or iPad. Instead of displaying purchase history, it just gets stuck in a never ending loop asking me over and over to enter my AppleID. However, I know for certain that I am entering the correct one.

I get to the purchase history via my mobile device’s “Settings > my account name > iTunes & App Store > AppleID account user name > View Apple ID > Scroll up a bit > Purchase History.

It prompts me for my AppleID password. I enter it. It thinks about it for a few seconds, then prompts me for it again...again...again...

iPhone 7

Posted on Aug 18, 2020 5:42 PM

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Answer 1

Eric Root

Level 10

684,537 points

Aug 18, 2020 5:49 PM in response to TinkerTots

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

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Answer 2

TinkerTots Author

Level 1

63 points

Aug 21, 2020 2:01 PM in response to Eric Root

Restart did NOT fix this issue.

Forced Restart did NOT fix this issue.

Based on other users (see “CazMacC”) now complaining about this same issue, I am going to HOLD OFF doing your more “drastic” recommendations in hopes Apple’s escalation of the other complaints results in a resolution.

Thanks for your suggestions.

Tony

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Answer 3

TinkerTots Author

Level 1

63 points

Aug 21, 2020 2:05 PM in response to CazMacC

Thanks, “CazMacC”. I was beginning to think only I was experiencing this problem.

BTW, I have confirmed that I have the same issue on my iPad as well as my iPhone.

Hopefully, Apple Support’s escalation of your problem report regarding this issue will soon resolve this issue.

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Answer 4

CazMacC

Level 1

9 points

Aug 19, 2020 7:47 AM in response to TinkerTots

iPhone 11

I have just spent 4 hours with Apple Support for the exact same problem - we have done software updates, factory resets, network resets ...

Total nightmare

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Answer 5

CazMacC

Level 1

9 points

Aug 19, 2020 8:16 AM in response to CazMacC

I have a feeling it is their problem with the back end not on our devices .. it has been escalated to the 'senior engineers' in the UK with my phone logs so be patient as I flagged your thread ..

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Answer 6

Eric Root

Level 10

684,537 points

Aug 21, 2020 6:15 PM in response to TinkerTots

You are welcome. Based on the other posts, I agree that you don't need to try anything else I posted since it seems to be an Apple problem.

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Cannot Access Apple ID’s Purchase History

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