You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone froze but i cannot hard restart it

my iphone froze at the control centre screen and i cannot perform a hard reset. the phone is still responsive to screenshots and switching silent mode on/off. if i hold down my side button, i can see that siri still appears because the background colour changes.

iPhone 11 Pro Max, iOS 13

Posted on Aug 19, 2020 1:11 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2020 1:20 AM

Hi! Check this out: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

2 replies

Aug 19, 2020 1:22 AM in response to himzies

What happens when you use this instructions?:--> Force restart iPhone – Apple Support

keeping in mind that, after pressing and quick releasing volume buttons, you must press and hold your side (power) button until you see the Apple Logo (ignoring all other screens that appear). It might take also 30-45 seconds. Please try again.

Regards

Giulio

my iphone froze but i cannot hard restart it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.